戈尔德 & 殷海英. (2023). 客户留存数据分析与预测: Fighting churn with data, the science and strategy of customer retention. 清华大学出版社.
Chicago Style (17th ed.) Citation戈尔德 and 殷海英. 客户留存数据分析与预测: Fighting Churn with Data, the Science and Strategy of Customer Retention. 清华大学出版社, 2023.
MLA引文戈尔德 and 殷海英. 客户留存数据分析与预测: Fighting Churn with Data, the Science and Strategy of Customer Retention. 清华大学出版社, 2023.
警告：這些引文格式不一定是100％准確.