刘胜强. (2022). 客户体验101: Customer experience 101. 人民邮电出版社.
Chicago Style (17th ed.) Citation刘胜强. 客户体验101: Customer Experience 101. 人民邮电出版社, 2022.
MLA (8th ed.) Citation刘胜强. 客户体验101: Customer Experience 101. 人民邮电出版社, 2022.
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